Terms & Conditions

Terms & Conditions

Effective Date: February 2026

Please read these Terms & Conditions carefully before placing an order with us (FORMED by Penny Royal). By ordering products from us, you agree to be bound by these Terms.

1. Product Information & Pricing

  • All products are made to order in Australia.

  • Prices are in AUD and may include GST (if applicable).

  • Images, renders, or drawings are indicative only. Actual products may vary slightly due to materials, finishes, and fabrication processes.

  • Standard products are offered in specified sizes; custom sizes are available via enquiry and quote.

2. Custom & Bespoke Orders

  • Custom orders require submission of plans, drawings, reference images, or dimensions.

  • A written quote will be provided and must be approved before fabrication begins.

  • A 50% deposit of the quoted price is required to commence fabrication.

  • Changes requested after approval may incur additional charges.

  • Custom orders are non-returnable.

3. Orders & Payment

  • Orders are confirmed once payment (full or deposit, as specified) is received.

  • Accepted payment methods: credit card, bank transfer, or other methods stated at checkout.

  • For custom work, the 50% deposit is required before fabrication begins. The balance is payable prior to shipping.

4. Lead Times & Delivery

  • Standard lead times for off-the-shelf products are 4–8 weeks from order confirmation.

  • Custom work lead times vary depending on scope and complexity; lead times will be confirmed in the quote.

  • Delivery is Australia-wide; shipping costs are calculated per order at checkout.

  • Delivery dates are indicative. Delays due to supply chain issues, fabrication complexity, or unforeseen circumstances may occur.

5. Cancellations & Returns

  • Made-to-order products cannot be returned.

  • Cancellations for standard or custom products must be requested in writing and are subject to approval.

  • Once fabrication has begun, cancellations may not be accepted.

  • Deposits paid for custom orders are non-refundable once fabrication has commenced.

6. Damage or Faulty Items

  • Inspect all items immediately upon delivery.

  • Notify us within 48 hours of receipt for any shipping damage or manufacturing faults.

  • We will assess and resolve issues on a case-by-case basis, including repair or replacement as appropriate.

7. Care & Maintenance

  • Follow provided care instructions to maintain appearance and finish.

  • Avoid abrasive or acidic cleaners.

  • Patinated finishes are sealed but may naturally evolve over time. Improper care may affect finish appearance.

8. Intellectual Property

  • All designs, shop drawings, renders, and branding remain the property of Formed by Penny Royal.

  • Customers may not reproduce, copy, or resell designs without written permission.

9. Limitation of Liability

  • Our liability is limited to the repair or replacement of defective products.

  • We are not liable for any indirect, incidental, or consequential losses arising from use of our products.

  • Customers are responsible for installation unless otherwise agreed.

10. Privacy & File Submissions

  • Any plans, drawings, or images submitted for custom orders will be used solely to provide a quote and fabricate the product.

  • We will not share your files or personal information without your consent, except as required to process and deliver your order.

11. Governing Law

  • These Terms & Conditions are governed by the laws of Victoria, Australia.

  • Any disputes arising from these Terms shall be resolved under the jurisdiction of Victorian courts.